Why use CometChat email notifications
Email acts as a safety net when users miss push: if a message stays unread past your wait window, CometChat can send a branded email that pulls them back to the conversation.How it works
- Trigger: Only fires when a chat message remains unread beyond the wait window you configure.
- Templates: Customize subject/body (sender name, snippet, deep link) per message type; manage in Templates & Sounds.
- Preferences/DND: Honors user/channel mutes, global DND, and quiet hours before sending.
- Scheduling + timezones: Respect quiet hours and deliver in the recipient’s local timezone.
- Preferences: Honors per-user/per-conversation mutes before sending.
- Observability: Use logs to verify sends and diagnose drops.
Key capabilities
- Unread-based digests/transactional emails for 1:1 and group chats.
- Per-template customization with dynamic variables for sender, preview text, and links.
- Mute/quiet hours enforcement to avoid fatigue.
- Works alongside push/SMS as layered fallbacks.